FAQs
What products do you sell?
We specialize in high-quality and creative refrigerator magnets designed for both decoration and daily use.
Do you ship internationally?
Yes, we offer worldwide shipping to most countries. Some regions may be restricted due to regulations.
How much does shipping cost?
Orders over $59.99 USD ship free. Orders under this amount have a flat shipping fee of $12.99 USD.
How long will delivery take?
Processing takes 1–3 business days, and delivery usually takes 7–15 business days, depending on your location.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
What is your return policy?
You may return or exchange items within 30 days of delivery, provided they are unused, in original condition, and in original packaging.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility, unless the item is defective or damaged, in which case we cover the cost.
When will I receive my refund?
Refunds are processed within 7 business days after we receive and inspect your return.
Can I cancel my order?
Orders may be canceled or modified within 24 hours of purchase. Once processed or shipped, they cannot be canceled.
How can I contact customer support?
You can reach us by email at help@csaoce.com or call us at +1 919-650-0378 during business hours: Monday – Friday, 9 AM – 5 PM (EST).